Why is my wireless not working??

Today I had a call from a customer that could not connect to the internet from her newly purchased D-Link router. She had been in yesterday and had purchased the router, which we had setup and secured at our store with her laptop. She had been on the phone with her internet provider and they said it had to be the router as they could communicate with her modem.

After asking her if she had reset her modem she had said yes, but she would do it again. When she did the phone cut out. I found that bizzare, even though she is on Shaw Phone. I decided I had better go on site to see what was the matter.

The first thing I did was check to see if she was reciving an IP from the router. In the run box, I typed cmd to access the command prompt, and from thier I called up an IP utility by typing ipconfig. Sure enough her computers IP was 192.168.0.100. So the router was working fine.

I then accessed D-Links administrator console by typing it's IP address in the Internet Explorers address bar. (192.168.0.1) The default user name is admin and it has no password. I navigated to the status tab to see if it was getting an IP from the modem. it had an address of 0.0.0.0, which meant it was not communicating with the modem. I went looking for the modem and could not find it. I asked here where the router was and she pointed to her T.V. She had plugged her router into her shawbox. Easy enough to do when it is all new to you. I told her it was no big deal, but it would never work as the router needs to be connected to the modem so it can access the Internet.

I hauled the router upstairs, connected it to her modem, unplugged the modem and plugged it back in (power cycled) and BINGO she had Internet.

Simple problem, simple solution, easy mistake.

--KC