Welcome to A Tech's Life. The purpose of this blog is to provide insight to some of the simple and more complicated chores that I encounter during my day as a Computer Technician.

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Monday, January 2, 2012

New Router not Working

Went to a call today because a router they just bought from us was not working. The computer said that it was connected to the network, but no internet access.

Most internet providers (in this case "Shaw") will not allow more then one computer or router to connect to a modem at a time.

When ever you replace a router or computer you must always clear the old information from the modem.

This is done by unplugging the power from the modem and router. Wait 30 or more seconds. Sometimes it flushes quicker then other times. So if it does not work the first time, try waiting 5 minutes the second.

Then plug in your modem. Wait for all the lights to come on. Then plug in the router. If you are just changing computers and have no router you can turn the new computer on.

After a minute or so you should now have internet. If this does not work, then you should call your internet provider and have then trouble shoot the issue.

IF you are changing computers and already have a router, you should not have to worry about this as the router is "married" to the modem not the old computer.

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